Shipping & Returns
Last updated: August 1, 2026
Shipping
Processing time
We roast in small batches and ship soon after. In the ordinary course, orders leave our New Jersey roastery within 2 business days of purchase. We will never take longer than 30 days to ship an order without either getting your consent to the delay or issuing a full refund for the unshipped portion, consistent with FTC mail, internet, and telephone order regulations. If we expect a delay beyond our stated processing time, we'll email you before that window ends to explain the delay and give you the choice to wait or receive a refund.
Carrier & rates
We ship via UPS. Shipping cost is calculated at checkout based on your order weight and destination, and orders over $40 ship free. Delivery estimates shown at checkout are provided by UPS and are their best estimate, not a guarantee — actual transit times can vary with carrier conditions outside our control.
Tracking
You'll receive a shipping confirmation with a tracking number by email once your order is on its way.
Where we ship
We currently ship to addresses within the United States.
Returns & Refunds
Coffee is a perishable food product. For food-safety reasons, we can't accept returns of bags that have been opened. This section explains what we can do for you.
Damaged, incorrect, or defective orders
If your order arrives damaged, incorrect, or you're not satisfied with the quality, contact us within 14 days of delivery at hello@beanbrosbrewingco.com with your order number. We'll make it right with a replacement or a full refund, your choice.
Unopened orders
If a bag arrives unopened and you'd simply like to return it, contact us within 30 days of delivery and we'll provide return instructions and refund you once we receive it back in resellable condition, minus original shipping costs.
Subscription orders
Each Subscribe & Save shipment is covered by the same policy above. To stop future shipments and charges entirely, cancel your subscription any time through the self-service billing portal linked from your account, or by emailing us — see the Subscribe & Save section of our Terms of Service for full details.
Contact Us
Questions about an order, shipment, or return? Email hello@beanbrosbrewingco.com and we'll get back to you.